Frequently Asked Questions

General

Does Bubbl provide wheelchair accessible vehicles?

Standard Bubbl cars are equipped to accommodate folding wheelchairs and walkers. Wheelchair accessible vehicles are available upon request through a third party referral.

Is there a minimum age requirement for passengers?

Yes, Eight (8) years of age.

What is “approved driving zone”?

Inside Bubbl area covers approximately a 5 mile area. Bubbl can accommodate rides outside areas. Rates based on time/distance.

Is your service 24/7?

We provide prescheduled rides around the clock.
Office hours are: Monday-Friday 7am-10pm and Weekends 9am-close.

Can you take me or pick me up at the airport (Love Field and/or DFW)?

Yes, pick up and drop off at both Dallas Love Field and DFW airports.

Can I schedule an exact time each week to pick up little Billy?

Yes, you can prescheduled in advance, times based on availabiltiy

Do you keep my address on file?

Yes. If an account has been set up for you.

Do you have pictures of my kids?

No.

Are your drivers your employees?

Yes.

Are your vehicles owned by Bubbl?

All fleet and driver owned cars are regulated by the company.

Will you sell personal data that is stored on your website?

No.

Can or will a Bubbl vehicle with a passenger stop and pick up another passenger in route (no relation or affiliation with first passenger)?

No, unless passengers have been contacted and agree in advance.

Can you request a specific driver?

Yes, but not guaranteed.

What happens with the video from the camera in the vehicles?

Video recordings will be saved for several days before they are recorded over.

Where are your Active and Retired officers from?

All over the United States.

Safety

How can I give a suggestion or file a complaint?

Please forward all suggestions and/or complaints to Bubbl Management, 214-205-6562 or dial 3-1-1 to report to the City of Dallas directly.

How many passengers will fit in a vehicle?

Depending on the vehicle, 4 to 6 passengers, excluding driver.

Are the vehicles inspected consistently?

Yes.

What kind of background checks do you do on your drivers?

Full County and State Background to include 10 panel drug screen. All active/retired officers were fingerprinted for employment with the law enforcement agency in which they work and/or retired. Criminal History background checks have been rechecked on all of our drivers as well as a Motor Vehicle Report.

Do you provide car seats or booster seats for kids under 8 years of age?

Yes, there is an additional $7 per car seat fee.

Do your officers carry a weapon?

All of our officers are either currently active peace officers or honorably retired peace officers. As such they are all licensed (retired/LTC, formerly CHL) to carry a weapon. Because all of our officers are off-duty they are not required by Bubbl to carry a weapon on them while driving.

Can you refuse service?

Yes, if we feel there is inherent risk to the passenger/passengers or the driver.

Are all of your drivers police officers?

All our drivers are employed as either active duty peace officers or retired peace officers. Thoroughly screened and vetted Management personnel may also drive on occasion.

Can the officers arrest somebody while working for Bubbl?

No, the officers are simply off-duty and will not act in the capacity of an active duty police officer unless grave danger exists.



Payments and Costs

Does Bubbl offer any discounts?

Yes. We offer a pre-paid discounted ride package. The packages are non-refundable. They can be used for any ride, they are transferable and they never expire. Call office for more information.

Do siblings count as extra passengers?

Yes.

Does an additional stop cost extra?

Yes. Added stops are charged at $1 per ½ mile inside the Bubbl area. Added stops outside the Bubbl area are priced based on time/distance. All extra stops are minimum $5 charge.

Do you keep my credit card information?

Yes, but it is encrypted and cannot be viewed by anyone.

Is there a change of destination fee?

Bubbl reserves the right to alter destination fee based on change request.

Are tips included?

No, tips are not included in the ride fare.

Is there a cancelation fee?

Any ride cancelled after booking incurs a $5 charge.
Rides which are cancelled within in one hour of pick up time are charged full fare.